Despite what the popular adage says, the customer is not always right.  But right or wrong doesn’t matter when faced with an unhappy customer, refund requests, or negative feedback.  What matters is figuring out what the actual problem is, taking the time to reflect on what the customer is actually saying (even if it’s hard!) […]

True story: Until I was in my 30s, I couldn’t phone in a pizza order without feeling paralyzed by anxiety. And even though I’ve been name dropped in Forbes, interviewed for a dozen podcasts and summits, taught in some super A-Player groups, and been onstage with some pretty high falutin’ Clubhouse hosts, I’m still very […]

Fall launch season is almost upon us and if you’re like most online business owners, you’ve got a post-launch vacation on the books to celebrate and recharge after the intense launch period. Congratulations! If you’ve been around for any period of time, you know that Any Old Task is borderline persnickety about taking care of […]

 Remember the good ol’ days? Full-service gas stations. Live phone operators. Department stores filled to the brim with friendly, efficient staff, waiting to help you find that perfect dress for your niece’s wedding? If you don’t, well hello young millennial – thanks for stopping by! Over the last 5 decades, we’ve seen businesses everywhere […]