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In my role as COO (sidekick or otherwise), I talk about scaling and growth quite a lot with my clients, mentees, and colleagues.  As we gear up for another round of Scale Society, the conversations I’m having on Instagram have one slight misunderstanding in common: online business owners are using the words “growth” and “scaling”  […]

Processes, Resources

How Is Business Scaling Different From Business Growth?

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Email. Love it or hate it, it’s ingrained in pretty much every area of your business so you better get good at it. A well-written email can,  …turn an irate customer into a raving fan, …educate a team member, …make someone’s whole week, …transform a looky-loo lurker into a paying client.   They can affect every […]

Processes, Resources

Email And The Six Lenses of Business

Here’s a rule that has no exceptions: Every business has to do email. I know definitive statements like that can raise a skeptical eyebrow. They certainly get mine up. I’m always looking for the exception and the only one I can think of at the moment is this one: And honestly, even he could benefit […]

Processes, Resources

How Is Email Related To Scaling Your Business?

One of the benefits of being an Online Business Manager is that I get to see behind the scenes of many different businesses across many different niches.  I love learning from the differences between them, but I love even more seeing the commonalities.  No matter what industry or niche they’re in, any business can only […]

Processes, Resources

7 Things That Can Stall Business Growth

Regular analysis and assessment may not be the sexiest part of running your business, but it’s a crucial part of sustainably scaling your business, saving on expenses, avoiding disasters big and small, and increasing your profit margin. The only way to get better at anything is to put attention and focus into it.  And the […]

Processes, Resources

The Six Lenses of Business Assessment

Imagine software that makes planning, executing, and monitoring projects within your business a walk in the park. It helps your whole team–whether it’s a team of one, +1, or 100–know who is doing what and when. That’s what project management tools are all about. Even if your business only has one signature offer there are […]

Guides, Resources

How To Choose The Right Project Management Tool

Ahh, the DIY solopreneurship wildfire of ideas, half-built Zapier automations, and unfinished freebie funnels, sparked atop the smoldering tinderbox of too much client work.⁠ What you really wanted was a nice bonfire that you could dance around. Maybe toast some s’mores on. Something you could rely on for warmth and light, even when it’s cold […]


What Does it Mean to Scale Your Business?

Text: How to Maintain Creativity as a Business Owner Background - white wood desktop with book pen and plant

Here’s a question with a million different answers: Why did you start your business? For many of us, the idea of owning a business has been a dream all our lives. For others, it might have come as a surprise when a lightbulb went off and you came up with a brilliant idea that you […]


How to Maintain Creativity as a Business Owner

You’ve got a pile of bills to pay, a large project deadline in the next few weeks, and the desk in your office needs cleaning. We’ve all been in this position, wondering what to do first and where to start! It all seems so overwhelming. But there’s an easy way to cut down on the […]

Guides, Reflections

Use the Kaizen Approach to Overcome Procrastination

How well do you really know your clients? If you want to know the secret to my success as a high-level Online Business Manager and small business owner, it’s this: I really and truly get to know my clients. This might seem like a simple, no explanation needed technique, but stop and think about it: […]

Guides, Processes

Get to Know Your Clients: Why & How


Discover the 5 Tasks Crushing your Growth

5 Tasks