What comes to mind when you think of December?  Fairy lights, eggnog, fruitcake, and parties? Or deadlines, annual revenue goals, and all those projects at risk of ringing in the new year unfinished? If you’re a business owner with a tendency to reach for big revenue goals at the end of the year, or to […]

Despite what the popular adage says, the customer is not always right.  But right or wrong doesn’t matter when faced with an unhappy customer, refund requests, or negative feedback.  What matters is figuring out what the actual problem is, taking the time to reflect on what the customer is actually saying (even if it’s hard!) […]

It’s easy to think of scaling your business as something that just happens. That if you hit a certain milestone, all of a sudden your business will start scaling. And to a certain degree that can happen, but it really does take some planning and a structure for scaling your business to be energetically and […]

How do you know you’re successful? Increasing traffic to your website, more discovery calls, increasing subscribers; all those numbers that the experts talk about. But how do you know you’re moving towards your goals? Key Performance Indicators, or KPI’s for short, give you an objective way to measure your success in a project and your […]