Despite what the popular adage says, the customer is not always right. But right or wrong doesn’t matter when faced with an unhappy customer, refund requests, or negative feedback. What matters is figuring out what the actual problem is, taking the time to reflect on what the customer is actually saying (even if it’s hard!) […]
True story: Until I was in my 30s, I couldn’t phone in a pizza order without feeling paralyzed by anxiety. And even though I’ve been name dropped in Forbes, interviewed for a dozen podcasts and summits, taught in some super A-Player groups, and been onstage with some pretty high falutin’ Clubhouse hosts, I’m still very […]
We need community to survive. With the extended periods of isolation many of us have had due to the pandemic, we’ve experienced the mental and emotional consequences of having that need go unfulfilled. Entrepreneurs who create a strong culture – one that their team looks forward to coming to every week – can scale more […]
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