When was the last time you had a real heart-to-heart with your virtual assistant? ‘Cause let me tell ya, communication is the key to success in any relationship—and that’s just as true for the VA you outsource your work to as it is with your spouse, best pal, or your own clients. If you haven’t […]

When was the last time you received a really great email? Not a newsletter or promo email about the latest course you must have, just a regular email correspondence that was a pleasure to read? My guess is you haven’t seen one in a very long time, or very often—if ever. “I would have written […]

As a small business owner, you want to ensure you’re offering the best possible customer service to your clients from the first time they contact you, and as you build your relationship with them. But what does it take to not only meet your clients’ expectations, but exceed them in every way imaginable so that […]