Despite what the popular adage says, the customer is not always right.  But right or wrong doesn’t matter when faced with an unhappy customer, refund requests, or negative feedback.  What matters is figuring out what the actual problem is, taking the time to reflect on what the customer is actually saying (even if it’s hard!) […]

True story: Until I was in my 30s, I couldn’t phone in a pizza order without feeling paralyzed by anxiety. And even though I’ve been name dropped in Forbes, interviewed for a dozen podcasts and summits, taught in some super A-Player groups, and been onstage with some pretty high falutin’ Clubhouse hosts, I’m still very […]

The way that you present your personal and business brands (which might be one and the same) is one of the trickiest, but most important, aspects of your entrepreneurship journey. Clients want someone who knows what they’re doing. If you can position yourself as someone knowledgeable and credible enough to help, then you’re in business! […]

As an entrepreneur, here’s an awkward question: How likeable are you? No really. As a solopreneur or small business owner, it’s no secret that your clients are your bread and butter! So if you want to increase your income and grow your business, you’ve gotta treat those clients like the precious gems they are! High-quality […]