Are You Asking Your Clients the Right Questions? How often are you posing questions to your clients and customers? What questions are you asking? And are you using the answers to help strengthen your business offerings and customer service? If you’re a small business owner or entrepreneur, asking your clients questions—and particularly, asking the right […]
Bringing new, high-paying clients onboard feels fantastic, but what’s even better is when an existing client finds them for you, and sends them right to your door. These clients are your unofficial advocates. They want to help both you and their contacts, so they’re actively promoting you in private meetings, and casual conversations whenever their […]
As an entrepreneur, you depend on repeat business to thrive. That means you need to serve your customers well every time they interact with you, because outstanding customer service is what keeps clients coming back. It can even transform them into advocates who refer business to you! But when you’re fully booked, feeling overwhelmed, and […]